Delete your Nimbio account

This page explains how to delete your Nimbio account.

When you delete your account, your login and the phone number used to sign in, your community memberships, any community manager roles, and your access codes are removed. Your digital keys, and every key you shared with others, are turned off, and your profile name is replaced with “Deleted Account”. 
 
For security reasons, we can’t delete an account for you. You’ll need to be able to log into your account to request deletion.

How to delete your account

  1. Open the Nimbio App and log in. If you are not logged in, enter your phone number, followed by the verification code you receive.
  2. Once you are logged in, tap on the profile icon in the top right corner to access your Nimbio profile
  3. In your profile, scroll down to the bottom of the page and select “Delete Account” 
  4. When asked to confirm, select “Delete”

 

Deletion takes effect immediately; there is no grace period. 

Please note: records of your digital key usage in the past, including the name and phone number associated with your account at the time, will not be deleted. Community managers can still see these records in their Access Logs, and Nimbio keeps internal history copies of the account record, including your former name. These records are not deleted after a set period.

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