FAQ

Answers to frequently asked questions about Nimbio. Click on a question to view the answer. Have a question that isn’t answered here? Contact Us and we’ll be happy to answer it.

Will Nimbio work on our gate or building?

Nimbio hardware can be installed on any electric gate operator or electronic lock. Nimbio requires a minimum of 6.5 Volt current, and typically draws power from the gate operator, but can also be plugged in to any outlet with the appropriate voltage. Nimbio also works with solar powered gate operators – get in touch for minimum battery and panel specifications.

Does Nimbio Require a Wifi Network connection?

No. Nimbio’s Cellular Controller can connect to the Internet anywhere there’s a cellular signal. The Nimbio device automatically and continuously locates the strongest cell signal available from local providers, so even devices installed in remote areas can maintain a stable internet connection.

How do I manage my resident keys?

Residents have to download the nimbio app, and create an account for their phone number. From there they request access to a community.

Resident names and telephone numbers appear on your secure Community Manager page as they sign up. From there, a couple of clicks and they are approved and ready to use their keys.

How do we let in our delivery drivers, landscapers and house cleaners?

Nimbio provides Doorbell keys which enable trusted service providers to communicate their presence at the property, signaling property managers or residents to let them in through the app (from any location).

Recurring Keys can also be setup for those that require regularly scheduled access.

How are we able to see the activity of shared keys?

Within the Nimbio app, there is a history tab where users are able to view the last 7 days of activity associated with keys they have shared. The information provided includes the date & time of each open, who the individual was that accessed the gate/door and which gate/door was accessed if multiple access points are present. [Ask your Nimbio Sales representative about activity logging of all entries through Nimbio-enabled access points in the Community Manager.]

Are we able to use this device as a directory for our community?

At this time our system is unable to be used as a directory. However, since our device is an add-on system, you are able to keep your directories, dial pads, & clickers in use.

Can you access Community Manager on a device other than a phone?

We have a version of the Nimbio Community Manager that you can access via web browser.

Does the Nimbio app support a REST API?

If you are interested in integrating with the Nimbio platform we can put you in touch with our product team to discuss.

Will we always get Nimbio's latest features?

Yes. Our newest features will always get pushed from the Nimbio servers to the Nimbio hardware and smartphone app. There will never be a need for costly hardware upgrades.

FAQ

Secure and nimble access.