GuestView Setup Guide

Tap-to-Enter NFC Setup

A Nimbio NFC tag mounted at your gate lets visitors tap their phone to reach the resident directory — no app, no QR scan, and no keypad.

For: Installers For: Nimbio Admins Category: GuestView & Delivery

Before you begin

  • ✓Nimbio controller installed, powered on, with the yellow PWR LED on and the red STATUS LED breathing (operating normally)
  • ✓GuestView turned on for your community. Nimbio turns on the GuestView visitor directory for your community. To turn it on, contact Nimbio support.
  • ✓A Nimbio NFC tag for the gate — request one through your installer or Nimbio support if you don’t have one yet
Nimbio GuestView NFC sign at a gate: tap to open with your phone

How an NFC tag gets set up

Nimbio’s NFC tags use a crypto-authenticated chip that is programmed before the tag ships. The tag is linked to your gate on the first tap.

1

Request a tag

Contact your installer or Nimbio support to get a Nimbio NFC tag. It arrives programmed and ready, and not yet linked to a gate.

2

Your installer mounts it

Peel and press the tag firmly onto the call box or gate panel — a flat, visible surface at phone height works best. Avoid placing it directly on bare metal (metal blocks NFC signal); use the plastic housing or a spacer sticker if needed.

3

Link the tag to your gate

Tap the tag with a phone. Until the tag is linked, the tap opens a web page that says “This tag isn’t set up yet” with an Assign this tag button. The button opens the Nimbio web portal: sign in, pick the community, pick the gate, and confirm. Then tap the tag again. A community manager can do this, and so can the installer who set up the gate.

⚠ Metal surfaces: NFC signal cannot pass through bare metal. If the call box face is metal, mount the tag on the plastic trim, a non-metal cover plate, or use an anti-metal NFC label (HF RFID on-metal label).

Test it

1

Unlock your phone screen (NFC doesn’t work when the screen is off on most devices).

2

Hold the back of your phone against the sticker for 1–2 seconds.

3

If you’re signed in and hold a key to that gate, it opens automatically. Otherwise, your phone opens a prompt to sign in and open it yourself, or view the community directory to reach a resident.

4

The directory should display resident listings. If it’s empty, the admin needs to ensure at least one resident has GuestView enabled in their Nimbio app.

Troubleshooting

Phone doesn’t react when tapped +
  • Make sure the phone screen is unlocked — NFC requires an active screen on most devices.
  • Check that NFC is enabled: iOS: Settings › General › NFC (enabled by default). Android: Settings › Connected Devices › NFC.
  • The NFC antenna is usually in the middle or top-back of the phone — try repositioning.
  • If the sticker is on bare metal, the signal is being blocked. Relocate it to plastic trim.
It says “Directory not available” +
  • GuestView is not turned on for this community. Nimbio turns on the GuestView visitor directory for your community. To turn it on, contact Nimbio support.
Directory is empty / no residents listed +
  • Residents must opt in to appear in the directory. Ask residents to open their Nimbio app › GuestView and toggle Show in directory ON.
  • Admins can also force-show residents: in the app, tap the Admin tab, then the menu icon (the three lines, top left), then Members › [Member] › Hidden from Directory (set to OFF). On a desktop, select your community at community.nimbio.com and follow the same path.
Can I get or program my own NFC tag? +
  • Not yet — Nimbio programs each tag before it ships. Your installer or community manager links it to your gate on the first tap. Contact support if a gate on your property doesn’t have one yet.

Still stuck?

Our support team can walk you through setup over the phone or schedule a remote session.

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