Support
Help & Support Center
Find what you need — from getting started and wiring guides to direct support. Search below, or browse by what you need.
New to Nimbio?
Not sure where to start?
If you’re evaluating Nimbio for your property, or you just got a text from your property manager telling you to download the app, start here instead of guessing what to search for.
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Everything support-related, in one place
Knowledge Base
Articles for residents, admins, installers & developers
Installation Guide
Wiring the controller to your gate or lock
Getting Started
Video tutorials for app setup and navigation
FAQ
Common questions on pricing, compatibility & features
Video Library
Tutorials, troubleshooting & product demos
Downloads
Sales sheets, cut sheets & one-pagers to print or share
Wiring Guides
Gate-specific diagrams for LiftMaster, Linear, DoorKing & virtually any other brand
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Find articles for you
How do I install a Nimbio device?
Most installations take under an hour and wire in parallel to your existing gate operator.
InstallersWill Nimbio work with my existing gate?
A gate-agnostic retrofit that wires in parallel to your existing dry-contact input.
AdministratorsWhat are the Nimbio device’s full hardware specifications?
A complete reference sheet for installers and technicians.
InstallersDoes Nimbio need Wi-Fi to work?
No — a built-in multi-carrier SIM connects directly to AT&T, Verizon, and T-Mobile (works internationally too — contact us to confirm regional network support).
AdministratorsHow do I request access to my property in the Nimbio app?
Once your account exists, request access to your specific property so you can start opening the gate.
ResidentsHow do I download the Nimbio app and create an account?
Set up your account in under two minutes — all you need is your mobile phone number.
ResidentsHow do I navigate the Nimbio app?
A quick tour of the app’s main screens — where your keys live and how to find your profile.
ResidentsWhat can I do from the Community Manager portal?
Approve or remove residents, control access gate by gate, and manage every key on your property.
AdministratorsHow does the Virtual Keychain help members manage access across multiple gates?
One app view for every access point a member is authorized to use, across multiple gates or doors.
AdministratorsHow do I review who accessed my property and when?
The Community Manager portal’s Access Logs screen shows every entry event for any 2-week window you choose.
AdministratorsHow do I verify and approve a new resident?
Approving a new resident takes one tap from the Community Manager portal’s Pending list.
AdministratorsHow do I group residents or keys by home or address?
Attach a physical address to a key so residents are organized by home or unit.
AdministratorsHow much does Nimbio cost, and what’s included?
One flat hardware cost, plus a subscription priced differently for residential and commercial properties.
AdministratorsHow do I share access to my gate with someone?
Share a Family, Doorbell, or Recurring key in under a minute — revoke it any time.
ResidentsWhat are the different types of digital keys in the Nimbio app?
Three tiers of keys — Master, Shared, and Admin — plus three kinds of Shared Key.
ResidentsHow do I revoke a resident’s access or disable a shared key?
Two different actions — removing a whole member account vs. turning off a single key.
AdministratorsWhat is GuestView and how does it work?
Nimbio’s built-in video intercom — no app, no hardware camera at the gate.
Residents AdministratorsHow do I manage GuestView as a resident?
Control your visitor directory listing, hand out access codes, and answer video calls from anywhere.
ResidentsHow do I set up a Scan-to-Enter QR sign for GuestView?
Turn a Short Code into a printable “Scan to Enter” sign for your gate.
AdministratorsHow do I set up NFC tap-to-enter for GuestView?
Professionally programmed and installed — there’s no DIY setup step.
AdministratorsHow does delivery driver access work with Nimbio?
Couriers never need the app or an account — a QR scan or NFC tap gives them a no-app way in.
ResidentsHow do I schedule my gate to stay open (Hold Open)?
Hold a gate open now, for a set number of hours, or on a recurring schedule.
AdministratorsHow do I check whether a gate is open or closed?
The controller reports the gate’s real physical position back to the app, live, from anywhere.
AdministratorsHow do I power cycle or restart my Nimbio device?
A simple restart resolves most connectivity hiccups.
InstallersWhat do the LED lights on my Nimbio device mean?
A quick-reference diagnostic for the three onboard LEDs — no app or call needed.
InstallersHow secure is Nimbio’s cellular access?
Encrypted individual credentials, SSL/TLS everywhere, and no local Wi-Fi to probe.
AdministratorsHow do I update my payment method or view billing history?
Your subscription is billed to the property’s account on file.
AdministratorsHow do I get started with the Nimbio API?
A REST API and official Python SDK for building on top of Nimbio.
DevelopersStill have questions?
Our support team can help directly — no article required.