Knowledge Base › Community Manager Portal

How do I group residents or keys by home or address?

Attach a physical address to a member or master key so residents are organized by home or unit in your Community Manager portal.

For: Administrators Category: Access & Keys

The menu label may not say “Homes”

This portal section is called Homes by default, but some properties use their own terminology for it. Whatever the label says in your own Community Manager menu, the underlying feature and steps below are the same.

Grouping a resident by home or address

Attaches a physical address to a resident’s master key so they’re organized under that home going forward.

Open your Community Manager portal

Tap the Admin tab in the app, then tap the menu icon (the three lines, top left) and select Homes (or your property’s equivalent label). (You can also log into community.nimbio.com on a desktop or any web browser.) You can also start from a specific member’s record in your dashboard.

Select the resident’s master key

Find the member you want to group and select their master key.

Tap “Add Home”

Opens the field for entering an address.

Enter the physical address

This auto-groups the resident under that home or unit. Once entered, the address appears in a pull-down menu above the button so you can reuse it for other residents at the same address.

Removing a home grouping

Deletes the home entry itself rather than editing an individual resident’s record.

Select “Homes” from the menu

Tap the Admin tab, then the menu icon (three lines, top left), then Homes.

Select the home

Find the specific home entry you want to remove.

Tap the trash icon

Removes the home grouping.

Frequently asked questions

Why does my portal call this something other than “Homes”? +

Community managers can rename “Resident” and “Home” for their property under Settings › Terminology & Icons — for example “Tenant” and “Unit,” or “Employee” and “Office.” The feature and the steps to use it are identical regardless of what your property’s portal calls it.

Do I have to retype the same address for every resident at that home? +

No. Once you’ve entered an address once, it’s saved in a pull-down menu above the “Add Home” button, so you can select it again for another resident at the same address instead of retyping it.

What can I do from the Community Manager portal? → Assigning and managing member keys →