Knowledge Base › Community Manager Portal

How do I group residents or keys by home or address?

“Resident” here is the app’s default label for any member of your property — commercial tenants, staff, and vendors work the same way (and communities can rename the term). Attach a physical address to a member or master key so residents are organized by home or unit in your Community Manager portal.

For: Administrators Category: Access & Keys

The menu label may not say “Homes”

This portal section is called Homes by default, but some properties use their own terminology for it. Whatever the label says in your own Community Manager menu, the underlying feature and steps below are the same.

Grouping a resident by home or address

Attaches a physical address to a resident’s master key so they’re organized under that home going forward.

Open Members

Tap the Admin tab in the app, then tap the menu icon (the three lines, top left) and select Members. (You can also log into community.nimbio.com on a desktop or any web browser.) The Homes screen lists homes, not members: you can add a home there, but you assign members to a home from Members.

Select the member

Find the member you want to group and open their record.

Tap “Add Home” or pick an existing home

Tap “Add Home” to enter a new address, or select an existing home from the pull-down menu above the button.

Enter the physical address

For a new home, enter the address. This groups the member under that home or unit, and the address is saved to the pull-down menu so you can assign other members at the same address.

Removing a home grouping

Deletes the home entry itself rather than editing an individual resident’s record.

Select “Homes” from the menu

Tap the Admin tab, then the menu icon (three lines, top left), then Homes.

Select the home

Find the specific home entry you want to remove.

Tap the trash icon

Removes the home grouping.

Frequently asked questions

Why does my portal call this something other than “Homes”? +

Community managers can rename “Resident” and “Home” for their property under Settings › Terminology & Icons — for example “Tenant” and “Unit,” or “Employee” and “Office.” The feature and the steps to use it are identical regardless of what your property’s portal calls it.

Do I have to retype the same address for every resident at that home? +

No. Once you’ve entered an address once, it’s saved in a pull-down menu above the “Add Home” button, so you can select it again for another resident at the same address instead of retyping it.

What can I do from the Community Manager portal? Assigning and managing member keys