Knowledge Base › Members & Access Requests

How do I verify and approve a new resident?

When someone requests access to your property, approving them takes one tap from the Community Manager portal’s Pending list.

For: Administrators Category: Access & Keys

Approving a pending resident

1

Open your Community Manager portal

Tap the Admin tab in the app, then tap the menu icon (the three lines, top left) and select Members. (You can also log into community.nimbio.com on a desktop or any web browser.)

2

Find the Pending list

This is where new access requests wait for your approval.

3

Tap the green “+” next to their name

This approves the resident as a master key holder for your property.

Frequently asked questions

What happens when I approve a pending request? +

Tapping the green “+” approves that person as a master key holder for your property.

How do I remove a resident’s access later? +

Revoking access is a separate action from approving — see Revoking and disabling keys for the steps.

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Still stuck?

Our support team can walk you through approving a resident over the phone.

Call 800‑353‑3422 Send a message →
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