Knowledge Base › Community Manager Portal

How do I revoke a resident’s access or disable a shared key?

Revoking a resident and disabling a shared key are two different actions — one removes an entire member account, the other turns off a single key. Here’s how each works, and when to use which.

For: Administrators Category: Access & Keys

Two different actions — don’t confuse them

Revoking removes a whole resident’s account — an administrator action. Disabling turns off one specific shared key — something a resident can do themselves for keys they created, no admin needed.

Revoking a resident

Removes the resident’s Master Key and their entire account from the property — an administrator action, done in the Community Manager portal.

Disabling a shared key

Turns off one specific key a resident shared with a family member, guest, or service provider — done by the resident themselves, no admin action required.

Revoking a resident’s access (Administrators)

Tap the Admin tab in the app, then tap the menu icon (the three lines, top left) to open the Members list. (You can also log into community.nimbio.com on a desktop or any web browser.)

Find the resident in your Approved list

Locate the resident’s account in your property’s “Approved” list.

Open the resident’s account

Click on the resident’s account to open it.

Tap Remove Member / Revoke

Tap the purple Remove Member (or red Revoke) button in the pop-up modal. The resident moves to the “Removed” list.

The moment you revoke a resident, their app loses gate access immediately — including any keys they had issued to family, guests, or service providers under their account. Because a shared key is a new digital key minted on the recipient’s own account rather than a copy, revoking the resident’s Master Key cuts off every key in that chain at once, across every device. Nothing physical needs to be collected.

Disabling a shared key (Residents)

A resident can disable a key they shared themselves — no admin needed.

Go to Sharing

Tap Sharing in the bottom navigation bar.

Select the specific key

Find and tap the shared key you want to turn off.

Toggle Key Enabled off

Toggle the Key Enabled switch off to instantly disable it.

Frequently asked questions

What happens to access when a resident moves out? +

The moment a manager revokes a resident in the Community Manager portal, their Nimbio app loses gate access — including any keys they had issued to family, guests, or service providers under their account. Access is terminated immediately across every device and every key in the chain. Nothing physical needs to be collected.

Do I need to be an administrator to disable a key I shared? +

No. Disabling a shared key you created yourself is a resident-level action in the Sharing tab — no administrator involvement needed. Revoking an entire resident account is the administrator-level action.

Sharing access and notifications → Verifying and approving residents →