Knowledge Base › Access Logs & Reporting

How do I review who accessed my property and when?

The Community Manager portal’s Access Logs screen shows every entry event — who, which key, and exactly when — for any 2-week window you choose.

For: Administrators Category: Access & Keys

“Access Logs” — a walkthrough of the Access Logs screen in the Community Manager portal.

Two different views of access history

Residents and administrators see different levels of history — as an admin, the Access Logs screen gives you much more than the in-app history tab.

Resident view (in-app)

Residents see their own history tab showing when their master key and any keys they’ve shared were used — the name of the person, the access point, and the date and time — for the last 7 days by default.

Admin view (Access Logs)

Administrators get a dedicated Access Logs screen with date-range filters, a results table, and CSV export — covering any 2-week window at a time.

Pulling an access log report

Open Access Logs in your Community Manager portal

Tap the Admin tab in the app, then tap the menu icon (the three lines, top left) and select Access Logs. (You can also log into community.nimbio.com on a desktop or any web browser.)

Set your date range

Use the “Logs Starting On” and “Logs Ending On” filters. The maximum range you can query at once is 2 weeks. You can optionally toggle “Show gate status changes” to include those events in the results.

Review or export the results

The results table shows Date, User, Key, Latch, Source, Description, and Result for each event. Use the CSV export option to download the report.

Need a date range longer than 2 weeks? The 2-week window is a self-service limit on how much you can query at once — it doesn’t mean older data is deleted. For anything beyond 2 weeks, email [email protected] and our team can provide it directly.

If you don’t see Access Logs in your portal menu, it may not be enabled for your account or community — contact support to confirm.

Frequently asked questions

Can I see the full history of my property on demand? +

You can query any 2-week window yourself at any time, 24/7, directly from the Access Logs screen. Access data itself isn’t deleted, but self-service queries are limited to 2 weeks per request — for a longer date range, email [email protected] and Nimbio can pull it for you.

Why does a resident’s in-app history only show the last 7 days? +

That’s the default view in the resident-facing app. Administrators get a more complete Access Logs screen with date-range filtering and CSV export, as described above.

What can I do from the Community Manager portal? → Checking whether a gate is open or closed →