Gate Video Calls: Sound You Can Count On
What changed: Some video calls placed from a community’s gate directory connected with working video but no sound on either side, most often on iPhone. The call screen now notices when the phone is holding the sound back and gives you a way to start it, and it no longer plays your own voice back to you.
Where to find it: The video call screen — for visitors, after choosing a resident from the directory (via QR code, NFC tag or direct link); for residents, after tapping the link in the call text message and answering.
What you’ll see: Most calls simply have sound, as before. If your phone blocks it, a “Tap to hear audio” button appears near the top of the video; tap it once and you’ll hear the other person.
What you need to do: Nothing, unless the button appears — then tap it.
Who this affects: Guests, Members