Privacy Policy

Last updated: October 28, 2026

Nimbio (“Nimbio”, “we”, “us”, or “our”) is committed to respecting your privacy.  This Privacy Policy explains our practices regarding the collection, use, and disclosure of information that you (“you” or “user”) may provide to us through your use of our website located at https://Nimbio.com (the “Services”), the Nimbio application (the “App”), our social media pages, and any other products or services that link to this Privacy Policy (collectively, our “Services”). 

This Privacy Policy is incorporated into, and is part of, our Terms of Service available at https://nimbio.com/terms-of-service/ which govern your access to and your use of the Services.  If you have entered into a separate agreement with us, that separate agreement shall control, and only those terms within this Privacy Policy that do not conflict with such separate agreement shall apply.  This Privacy Policy does not cover information we receive from third parties, and it does not cover third party products and services.  If you have any questions regarding this Privacy Policy, please contact us at [email protected].

By accessing the Services, you agree to be bound by this Privacy Policy.  If you do not agree to the terms of this Privacy Policy, please do not use the Services.  Each time you use the Services, the current version of this Privacy Policy will apply. Accordingly, when you use the Services, you should check the date of this Privacy Policy (which appears at the top) and review any changes since you last reviewed the Privacy Policy.

Please note, if you are using the App on behalf of a Nimbio customer or user (such as an employee or a Nimbio customer or user), your information is governed by the applicable customer’s terms and privacy policy, not by this Privacy Policy.  For more information, see the “App” subsection below. 

INFORMATION WE COLLECT

We collect two types of information from users of our Services: “Personal Information,” which is information that you provide that can be used to identify you (such as your name, your cell phone number, or your email address), and “Aggregate Information,” which is information that cannot be used to identify you (such as frequency of visits to the Services and your browser type).

INFORMATION YOU PROVIDE TO US

We collect Personal Information that you voluntarily provide to us when you use our Services.  For example, you may provide us with your contact information such as your cell phone number, email address, first and last name, the content of your communication, or other Personal Information when you choose to submit such information to us through email, an online form, or other method.   If you interact with us on social media, we may collect your social media profile information, your communications with us, and your communications and posts on our social media pages.  

If you sign up for our newsletter or mailing list, we collect the information you submit and you are signing up to receive marketing and other communications from us. 

NIMBIO APP 

Nimbio Account.  We collect Personal Information of users of the App to create an account and use the App, such as your first and last name and your mobile phone number. Where a customer purchases the Services or Nimbio hardware, we also collect billing, shipping and order contact information, which may include names, postal addresses, phone numbers and email addresses.   We also collect any information that users submit, or cause to be submitted to the App, which may include Personal Information.  If applicable, we may also receive Personal Information about you from the property owner or property manager with whom you are affiliated for purposes of associating you with the appropriate building or property, for granting of “Keys” (as defined in our Terms of Service), and generally for access to entry points. 

Usage Data.  When you use the Nimbio App, we collect information and data about the issuance, sharing, and usage of “Keys” (as defined in our Terms of Service – and generally are means to access entry points in buildings and on properties using the App).  We refer to this as “Usage Data.”  This means that we may create logs of every time a Key is used at an access point, every time a Key is issued, and every time a Key is shared. We retain records of access events, including the name associated with a Key at the time it was used, with no fixed end date.   Whenever you share a Key, it is your responsibility to notify the recipient and make the recipient aware of this Privacy Policy. When a Key is shared to a phone number that is not associated with a Nimbio Account, we create an account record associated with that phone number, which holds only the phone number until the recipient signs up. 

Contacts. With your permission, the App reads the contacts on your device so that you can select one. Only the phone number that you select is sent to us; the contact’s name and the rest of your contacts are not. 

GUESTVIEW, NUMBER-VERIFIED ACCESS AND GUESTLINKS

Certain features of the Services, including GuestView, Number-Verified Access and GuestLinks, may be used by persons who do not have a Nimbio Account or the App (each, a “Visitor”) at properties where those features have been enabled. When a Visitor uses these features, we collect information such as the mobile phone number and any name provided, access codes entered, requests to call a user, the IP address and browser information of the device used, and the time, entry point and result of each attempt to enter. During a GuestView call, video and sound from the Visitor’s device are carried to the user who answers.

We collect Visitor information to provide the Services to the property that enabled the feature, and the property’s administrators may view records of Visitor entries and entry attempts.

Directory. Where a property uses GuestView, residents of the property are listed in its directory by default. Depending on the settings chosen by the property, the directory may show users by first initial and last name or by a display name the user has chosen, and may show homes, their names or street addresses, and unit numbers. A Visitor may search the directory by name or unit number, and anyone who opens the directory can view the information shown in it. The property’s administrators may hide an individual user from the directory, and may permit users to remove themselves from the directory or to choose a different display name; where the administrators have done so, a user may make those changes in the App. These permissions are off unless the administrators turn them on.

Please note that this Privacy Policy does not apply to, and Nimbio is not responsible in any way for, the privacy or security practices of our customers (which typically includes landlords, property owners, and property managers), which may differ from those set forth in this Privacy Policy.  Please see the privacy policy and privacy notices of the applicable customer to learn more about how the customer treats your Personal Information. 

If you have any questions or would like to exercise your legal rights regarding any Personal Information processed by a Nimbio customer, please contact the applicable customer. 

INFORMATION WE AUTOMATICALLY COLLECT 

When you use our Services, we automatically receive and collect information from your device.  This information includes the following:

  • Information about your device, such as the operating system, hardware, system version, App version, Internet Protocol (IP) address, device ID, push notification token, and device language.
  • Where the App is used to install a Nimbio device, location information used to place the installed device on a map, and details of that device obtained over Bluetooth. We do not collect your location when you use a Key.
  • The specific actions that you take when you use our Services, including but not limited to the pages and screens that you view or visit, search terms that you enter, and how you interact with our Services.
  • The time, frequency, connection type, and duration of your use of our Services.
  • Information regarding your interaction with email messages, for example, whether you opened, clicked on, or forwarded the email message
  • Identifiers associated with cookies or other technologies that may uniquely identify your device or browser (as further described below).
  • Pages you visited before or after navigating to our Services.

EMPLOYMENT 

If you apply for a job with us, we use the information you send to consider your application.

AGGREGATE INFORMATION COLLECTED

Aggregate Information is information that does not identify you.  Aggregate Information may be collected when you use our Services, independent of any information you voluntarily enter. Additionally, we may use one or more processes to de-identify information that contains Personal Information and Usage Data, such that only Aggregate Information remains.  We may collect, use, store, and transfer Aggregate Information without restriction.

COOKIES AND ANALYTICS

Like most websites, our Services may use “cookies.”  Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser to help us identify you when you come to our Services. 

Our Services collects cookies and may use cookies for reasons including, but not limited to:

  • Analyze our web traffic using an analytics package.
  • Identify if you are signed in to the Services.
  • Test content on the Services.
  • Store information about your preferences.
  • Recognize when you return to the Services.

Overall, cookies help us provide you with a better Services by enabling us to monitor which pages you find useful and which you do not.  A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.  This setting may prevent you from taking full advantage of the Services.

We may use third parties, such as Google Analytics or other analytics providers, to analyze traffic to our website. Our mobile apps use Google Analytics for Firebase and other Firebase services provided by Google to understand how the apps are used, report crashes and measure app performance. The information they collect is linked to your Nimbio account. To disable Google Analytics, please download the browser add-on for the deactivation of Google Analytics provided by Google at http://tools.google.com/dlpage/gaoptout?hl=en. To learn more about privacy and Google Analytics, please consult the Google Analytics overview provided by Google at http://www.google.com/intl/en/analytics/privacyoverview.html. 

Although we do our best to honor the privacy preferences of our visitors, we are not able to respond to Do Not Track signals from your browser.

HOW WE USE YOUR INFORMATION

In general, we collect information and Personal Information from you so that we can provide our Services, operate our business, and provide information that you request from us.  This includes but is not limited to the following: 

  • Provide, operate, improve, maintain, and protect our Services.
  • Facilitate the opening of entry points and administration of Keys
  • Provide you with technical and other support.
  • Send you updates, marketing communications, and other information about Nimbio and our Services. 
  • Send you notices and alerts.
  • Conduct research, analytics, and monitor and analyze trends and usage.
  • Contact you and respond to your inquiries.
  • Enhance or improve user experience, our business, and our Services, including the safety and security thereof.  
  • Personalize our Services to you. 
  • As necessary to comply with any applicable law, regulation, subpoena, legal process, or governmental request.
  • Enforce contracts, including investigation of potential violations thereof.
  • Detect, prevent, or otherwise address fraud, security or technical issues.
  • Protect against harm to the rights, property or safety of Nimbio, our users, or the public as required or permitted by law.

How we share your information

We do not rent or sell your Personal Information.

Like most companies, we share information, including Personal Information, in certain circumstances with third parties through the operation of our Services and our business.  Below we explain when that happens. 

SERVICE PROVIDERS

We may transfer Personal Information to third parties for the purpose of providing the Services or operating our business.  For example, we may transfer your Personal Information to third-party service providers to assist with providing the Services, and to communicate with you about current or future offerings. These include providers of text messaging and video calling, hosting and content delivery, mobile push notifications, application crash reporting and analytics, payment processing, mapping, order fulfilment and shipping, and tools that support our internal operations. Providers that carry our text messages and video calls keep their own technical records of those services under their own policies. 

REQUIRED TRANSFERS

We may also transfer your Personal Information to third parties under the following circumstances: (i) to comply with a legal requirement, law, subpoena, judicial proceeding, court order, governmental request, or legal process; (ii) to investigate a possible crime, such as fraud or identity theft; (iii) in connection with the sale, purchase, merger, asset sale, financing, reorganization, liquidation or dissolution of Nimbio, including the evaluation thereof; (iv) when we believe it is necessary to protect the rights, property, or safety of Nimbio or other persons, or (v) as otherwise required or permitted by law, including any contractual obligations of Nimbio.

AS DIRECTED BY YOU AND WITH YOUR CONSENT

Except as otherwise provided in this Privacy Policy, we share Personal Information with companies, organizations, or individuals outside of Nimbio only at your direction or when we have your consent to do so.  

NIMBIO APP

If there are administrative users associated with your Nimbio account and/or your Keys (collectively, “Admins”), Usage Data associated with your Key(s) may be visible to such Admins.  For example, when a Key is used to access an entry point, the associated Admin (if applicable) will be able to see that a Key associated with you was used to access an entry point. 

Similarly, if you are using a Key that is associated with or was shared with you by another Nimbio user (the “Primary User”) please be aware that all Usage Data may be shared with and visible to the Primary User. 

In order to ensure the continued operation of a property with minimal disruption to your ability to use and share access to entry points, if a property is sold to a new owner, we will transfer control of the former property owner’s Admin account, which may include your information and Usage Data, to the new property owner.

Nimbio API. The administrators of a property may connect software to the Services using an API key issued for that property, including AI assistants connected through Nimbio’s Model Context Protocol (MCP) server. Software connected in this way can access information about the property and its users, including names and phone numbers of members, names and phone numbers in access logs and entry logs, and home addresses, and may receive notifications of events such as membership changes and entry point openings. Information accessed in this way is shared at the direction of the property’s administrators. A user may also connect software using a personal API key, which reaches only that user’s own Keys, the entry points those Keys open, and that user’s own access history and calls, including the names of persons who used Keys that the user shared. Information accessed with a personal API key is shared at the direction of that user. See the “Nimbio API” section of our Terms of Service.

We generally do not share Usage Data with any other third parties in the normal course of providing the Services unless (a) such sharing is specified in this Privacy Policy, our Terms of Service, or other agreement with you; (b) we have consent or permission to do so; or (c) such sharing is required by applicable law or legal process.

INTEGRATED PARTNERS

Nimbio partners with certain third-party delivery companies and other service providers (“Integrated Partners”) to enable Integrated Partners to access entry points at a property that uses our Nimbio device to manage entry point access in the ordinary course of providing deliveries and other services to the property and/or Users residing or working at the property.  Integrated Partners will have direct technology integrations with Nimbio in order to permit their delivery personnel entry to a property via the Nimbio device.

Integrated Partners may receive or have access to information about you pursuant to your direct relationship with such Integrated Partners.  We do not provide Integrated Partners with any information about you. 

CHILDREN’S PRIVACY

Our Services are not intended for use by children under the age of 13 and we do not knowingly collect Personal Information from children under the age of 13 in connection with the Services. 

If you are a parent or legal guardian of a child 13 to 17 years of age, and you provide a Key to the child, you expressly consent to our collection, use, and sharing of information of the child in accordance with this Privacy Policy.  

OPTING OUT

If you no longer wish to receive our marketing and promotional communications, you may opt-out by following the instructions included in each communication.

HOW DO WE PROTECT YOUR INFORMATION

We take the security of your Personal Information very seriously.  We use reasonable administrative, physical, and technical safeguards to secure the Personal Information you share with us, including data encryption and regular updates to the firmware to remediate security vulnerabilities.  Despite these safeguards and our additional efforts to secure your information, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your Personal Information.

In addition, we maintain procedures to investigate and respond to actual or suspected unauthorized access to user accounts.

PRIVACY CHOICES AND ACCESS TO INFORMATION 

Nimbio App users can view and modify their personal information in the settings page of the Nimbio App.

Retention. We retain Personal Information and Usage Data for as long as the associated Nimbio Account or property remains active and thereafter for as long as we consider it necessary to provide, operate and protect the Services, to comply with our legal obligations, to resolve disputes and to enforce our agreements. You may ask us to delete Personal Information about you by contacting us at [email protected]. Requests are subject to applicable law and to the retention of the records described in this Privacy Policy, and we may be unable to delete certain information, including records of past access events. If your information was provided to us by or through a property, you may also need to direct your request to that property.

Deleting your account. You may delete your Nimbio Account in the App, as described at https://nimbio.com/delete-your-nimbio-account/. Deletion takes effect immediately. When an account is deleted, we remove its login and the phone number(s) used to sign in, its community memberships and any community manager roles, and the access codes created by the account holder; we turn off the account’s Keys and every Key shared from them; and we replace the account’s profile name with “Deleted Account.” Records of past access events made with the account’s Keys, which show the name associated with the account at the time, are retained and remain visible to the property’s administrators, and we retain internal historical copies of the account record, including the former name. These records are not deleted automatically after a set period. Phone numbers recorded in entries made through Number-Verified Access or a GuestLink are also retained in those entries, and copies of account information may remain in system logs and backups.

THIRD-PARTY WEBSITES

The Services may contain hyperlinks to websites operated by third parties, which may include social media features, such as social media buttons or links.  We provide such hyperlinks for your reference and convenience only.  We do not control such websites and are not responsible for their content or the privacy or other practices of such websites.  It is up to you to read and fully understand their privacy policies.  Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.  If you are submitting information to any such third-party through our Services, you should review and understand that party’s applicable policies, including their privacy policies, before providing your information to the third-party.

CHANGES TO OUR PRIVACY POLICY

We reserve the right to amend this Privacy Policy at any time without any prior notice to you.  Each time you use our Services the current version of this Privacy Policy will apply.  When you use our Services, you should check the date of this Privacy Policy (which appears at the top of the Privacy Policy) and review any changes since the last version.  

QUESTIONS

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: 

[email protected]

Nimbio Labs, Inc.

7582 Las Vegas Blvd S, #117

Las Vegas, NV, 89123

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