GuestView / Managers
GuestView Guide for Community Managers
Decide how the visitor directory looks and control access codes and short codes — all from the Nimbio Community Manager portal, once Nimbio has turned GuestView on for your community.
For: Community Managers
As a community manager, you control GuestView from the Admin tab in the Nimbio app: tap the menu icon (the three lines, top left), then GuestView, and the Settings screen opens first. You can also manage it at community.nimbio.com in any web browser. This guide walks through what the directory shows, who’s hidden from it, and how access codes work at each gate.
How do I turn GuestView on or off?
Nimbio turns on the GuestView visitor directory for your community. To turn it on, contact Nimbio support. Once it is on, the Community Manager portal’s GuestView > Settings screen lists the settings you control: Curated Directory, Privacy Control, Custom Names, Access Codes, GuestView Entry, and View Mode.
Heads up: if the directory is turned off, every existing QR code and short link for the community stops working, including any already printed or posted at the gate. Turn the directory back on and they work again, as long as the gate and key they point to haven’t changed. Changing either one breaks existing codes and links too, even with the directory on.
How do I choose how the directory displays?
In the app, tap the Admin tab, then the menu icon (the three lines, top left), then Settings. On a desktop, log into community.nimbio.com, select your community, then Settings. Set a display mode for the whole community:
- ✓People only — a searchable list of resident names
- ✓Homes only — unit numbers or addresses
- ✓People and homes — a combined view
To exclude an individual account — staff, or a resident who requested privacy — open the member under Members and turn on Hide from Directory in their Member Details. To show only the members you choose, turn on Curated Directory. With Privacy Control on, residents can also hide themselves: Opt out of directory on the Directory Preferences screen in the Nimbio app.
Want the directory to say “Tenant” and “Unit” instead of “Resident” and “Home”? Set your own terms under Settings → Terminology & Icons (the same Settings screen, in the app or at community.nimbio.com) — optional, and your wording carries through your dashboard and your public GuestView directory alike.
What residents can control themselves
You can permit residents to opt out of the directory from their own mobile app, and to set a custom display name instead of the default “First Initial. Last Name” format — for example an apartment number or a nickname. Both are switches on your GuestView Settings tab: Privacy Control allows members to opt out of the directory, and Custom Names allows them to set a display name. One thing worth knowing before turning Custom Names off: members who set a display name go back to showing their real last name in the directory.
How do I manage links and QR codes (short codes)?
In the app, tap the Admin tab, then the menu icon (the three lines, top left), then GuestView → Short Codes; on a desktop, log into community.nimbio.com, select your community, then GuestView → Short Codes. Create a custom code for each gate (e.g. “MAPLE”) or let Nimbio auto-generate one. Print the matching QR code directly from the dashboard and post it at the entrance.
Reassigning a short code to a different gate updates instantly — every printed QR code or link pointed at it redirects visitors to the new destination in real time, with nothing to reprint.
Setting up NFC tap-to-enter instead of a printed QR code? See the NFC setup guide
Access codes and the audit log
Enable access codes and choose which gates accept them per property. As the manager, you can also create a code on behalf of a resident, and disable or delete any code at any time.
Every code use is written to the audit log — member, code, gate, timestamp, and result — so you always know who came through and when:
| Result | Meaning |
|---|---|
| Opened | Valid code — gate opened |
| Invalid Code | Code doesn’t match any active code |
| Expired | Code’s time window has passed |
| Not Yet Active | Code’s time window hasn’t started |
| Disabled | Code turned off by resident or manager |
| Rate Limited | Too many failed attempts — temporary lockout |
Opened
Valid code — gate opened
Invalid Code
Code doesn’t match any active code
Expired / Not Yet Active
Code’s time window has passed, or hasn’t started yet
Disabled
Code turned off by resident or manager
Rate Limited
Too many failed attempts — temporary lockout
Letting visitors in with Number-Verified Access
Number-Verified Access — labeled “GuestView Entry” in your dashboard — lets a visitor with no key verify their own phone number and open an eligible gate directly — no call to a resident and no advance access code. It’s off by default and fully opt-in, configured entirely from your dashboard:
- ✓Community-wide switch — turn GuestView Entry on or off for the whole community on the GuestView Settings screen (Admin tab → menu → GuestView)
- ✓Per-gate eligibility — pick exactly which gates allow it from the eligible-gates checklist
- ✓Available Hours — add day/time windows per gate; outside them, the Number-Verified Access option simply doesn’t appear to visitors. A gate with no windows stays available any time
A visitor’s first successful entry needs no name on file; later entries ask for one so entries stay attributable. Scan-only gates additionally require the visitor to tap their phone at the gate’s NFC tag, so entry only works when someone is physically present.
Every attempt is also written to a dedicated Entry Log — filterable by Time, Phone, Name, Gate, Result, and Reason — so you can review every open, successful or not, separate from your access-code audit log above.
Looking for shareable event or one-off visit links? That’s GuestLinks — it sits alongside GuestView in your dashboard sidebar and works whether or not your community uses GuestView.
Setting up GuestView for a new community?
Our team can walk your onboarding through directory setup, short codes, and access-code policy.